What is Reputation Management? Every minute, businesses are being shaped by consumers who are exchanging dialogue and sharing reviews about them online. And since 97% of consumers find local business info on the web, you need a way to see what your customers are saying and a platform to join the conversation.
Reputation Management allows you to take control of your online presence by allowing you to correct your business listings, monitor and manage reviews, observe what competitors are doing, and much more.
Receive an alert the moment a review is submitted on all of the most popular review sites, including Yelp, Facebook, and Google+, as well as a ton of sites that are relevant to your specific industry (e.g., TripAdvisor, RateMD, Cars.com, etc.).
Monitor what your competition is doing online and build strategies to gain more customers in your area.
Easily gather new reviews from delighted customers and ensure that negative reviews stay private.
Save time by using one platform to monitor and analyze your social media efficacy.
Find “mentions” from news sites, blogs and social networks so you get the full picture of what people are saying about your business.
View the accuracy of your business listing data across the web on all of the major directories and citations. Listings are crucial to making sure people can find you on Google.